Do you have any questions about Ohma's maternity clothes?
Ohma customer service! is here to help you.
If you cannot find the answer to your question on our frequently asked questions page, you can contact us through the following channels
By phone: 673 42 10 83 - From 9:00 a.m. to 5:00 p.m. Monday to Friday
By Email: email@example.com
Wholesale and franchises
If you have a store and want to sell our brand, contact us by email: firstname.lastname@example.org
Orders are shipped in 24-48 business hours
GENERAL DELIVERY CONDITIONS
Shipping times only apply to products in stock.
In periods of high demand it is possible that an order is accepted with insufficient stock to fulfill it. In this case we will contact you as soon as possible and we will make a refund of the amount of said product.
In the event that the courier requires a signature, it must be signed by you or by a neighbor or friend you trust.
We reserve the right not to ship an order if we believe the address is not secure, for example PO Boxes; If this affects an order you have placed, we will notify you as soon as possible.
PROMISE OF DELIVERY
We do our best to adhere to the stated delivery times, but on rare occasions an unforeseen problem may arise. In this case, we promise to inform you and resolve it as soon as possible.
All customs or import duties on deliveries are charged once the package reaches its destination in the Autonomous Communities that do not belong to the peninsula. These charges must be paid by the recipient of the package. Unfortunately, we have no control over these charges and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. For more details, please contact your local customs office for current charges before ordering.
This includes all the Autonomous Communities that do not belong to the peninsula.
OHMA RETURN POLICY!
We understand that finding out your size during pregnancy can be complicated, so we offer our online customers a full refund on unused items. All items must be returned in their original packaging with all labels intact up to 30 business days after dispatch.
Due to hygiene reasons, we cannot accept returns of underwear. Swimwear and underwear must be tried on over your underwear, and a return cannot be made if the protective film has been removed or damaged.
HOW TO RETURN YOUR ITEMS
Orders delivered to a Spanish address can enjoy free returns.
For orders outside the peninsula, the cost of the return may be at your expense.
To start your return, contact us by email: email@example.com
We will process your return within 3 business days once the items have arrived at our warehouse. The chosen payment provider may take additional time to make the refund.
If you want to make a change, you should contact us through info@ohmabarcelona and we will help you manage it.
Find your maternity size
Choosing the perfect size during pregnancy is not always easy. For this reason, at Ohma !, we design our collections to adapt to the change in your body and provide an optimal fit before, during and after pregnancy. To achieve the perfect fit to your silhouette, we recommend that you select your regular pre-pregnancy size. For example, if the size you normally wear is size 38, go for size 38 on everything, easy! To find your bra size, see our nursing bra guide. All sizes on this website are European. If in doubt, check the tables for international conversions.
WELCOME TO OUR FREQUENTLY ASKED QUESTIONS PAGE
If you have any questions about maternity clothes, how to order or any other question, you can review our questions page and find all the answers to the most frequent questions of our customers.
Resolved question? Go back to maternity clothes
If you cannot find an answer on the page, please contact our Customer Service, they will be happy to help you.
HOW TO ORDER?
The Ohma website has been designed with you in mind and we want to be sure that your shopping experience is satisfactory. Once you have found your garment, simply select the color and size you want from the drop-down menu and add it to the basket.
HOW TO FINISH MY ORDER?
Additional security information may be required to complete the order using our Mastercard verified security measures (Security Code 3-D- is an additional layer of security for online transactions with credit or debit cards. This code is obtained only through your bank). Simply enter your personal code and once it has been accepted, you will receive an on-screen notification, as well as a confirmation email.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
Ohma! currently accepts the following payment methods:
- Credit card
- Bank Transfer
DO I HAVE TO OPEN AN ACCOUNT AT OHMA! TO PLACE AN ORDER?
If you do not want to open an account at Ohma !, simply select “Buy without registering” to order. On the other hand, opening an account at Ohma! you will be the first to receive privileged information, including regular newsletters with exclusive offers and discounts.
DOES OHMA! HAVE PHYSICAL STORES?
Currently Ohma! it does not have its own physical stores.
WHEN IS THE ORDER CHARGED?
The cost will be charged once the order has been finalized. If you have a discount code, enter it in the “discount code” field before processing the payment. The charge will be made to your account once your order has been validated. In the event that we are unable to fulfill your order, we will contact you immediately to notify you of any problems and, if necessary, replace or cancel the item in your order.
Ohma! has a delivery method. To obtain more information about the delivery time and the cost associated with your location, go to our page of Shipment information and check all the details.
PAYMENT OF FEES AND FEES
Any customs or import tax will be charged once the package reaches the destination country. These charges must be paid by the recipient of the order. Unfortunately, we have no control over these charges and cannot confirm the final cost for you, as customs policies and import fees vary from country to country.
ARE DELIVERIES MADE TO WORKING ADDRESSES?
If you want to send to an address not associated with the billing address provided in the purchase, simply do not check the option “Ship to this address” in the payment. You can then enter the details of the address where you want to receive the order.
ARE DELIVERIES MADE TO POINTS OF DELIVERY?
We make deliveries at specific delivery points distributed throughout the territory. You can select this option at the end of your order.
WHERE IS MY ORDER?
You can locate your purchase using the tracking number provided in the shipping confirmation email. Just click on the link of the chosen carrier and enter the tracking code to get all the updated information on the package. If your order does not arrive within the established delivery times, contact our service Customer Support
CAN I MODIFY MY ORDER ONCE IT IS PROCESSED?
Unfortunately, we cannot make changes to the purchase once it has been processed. If you change your mind, you can return the items that you are not interested in for a full refund when they arrive and process a new order for those you were interested in.
HOW DO I RETURN MY ORDER ITEMS?
Orders placed on the Ohma! can enjoy free returns. For orders outside the peninsula, the cost of the return may be at your expense. We recommend that you use the registered email to send the items back to us, as we are not responsible for any loss or damage that may occur during transit. The condition of the merchandise is the responsibility of the customer until it reaches our warehouse. return policy to receive more information .
WHICH SIZE SHOULD I BUY?
At Ohma !, maternity clothes are designed to adapt to changes in your body and last up to nine months of pregnancy, but we understand that sometimes it is not easy to decide your size during this period. From Ohma !, we suggest that you request your regular size before pregnancy. Check our size guide Size Guide. for more information on this. If you need more information, you can contact our Customer Service.
WILL THE SIZE SERVICE ME MY LAST NINE MONTHS?
Our designs are specifically created to last through nine months and after pregnancy. If you have any other questions about sizing, check out our sizing guide.
WHAT DO OHMA’S DRESSES LOOK LIKE?
The fit of Ohma! it is generally like the “actual size”. That is, you will wear the size you used before pregnancy. If we believe there is a change in the way a product fits we will ensure that this information is included in the product description. You can also take a look at our customer reviews for more information on product fit.
CAN I RESERVE ITEMS FROM THE CATALOG?
At the moment we do not accept pre-orders for items that are not yet online. If you wish to contact us regarding the availability of our products that appear in our catalog, send us an email to firstname.lastname@example.org or sign up for our newsletter to keep up to date with our latest news.
THE ITEM I WANT IS NOT AVAILABLE IN MY SIZE, WHEN WILL IT BE AVAILABLE AGAIN?
Unfortunately, at this time we are unable to accept item reservations, however, from Ohma! We do our best to ensure that all details about the availability of our merchandise are current and to the extent possible to provide an availability date for such products.